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Privacy Policy

1. Introduction

Sunshine Crystal Vibes (operated by Meenakshi Aman) is committed to protecting the privacy of our customers. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. By placing an order or using our services, you agree to the terms of this policy.

2. Information We Collect

  • Full name and contact details (phone number, email address)
  • Delivery address for courier shipments
  • Payment information (processed securely via Razorpay; we do not store card details)
  • Order history and preferences
  • Communications you send us via email, Instagram DM, or WhatsApp

3. How We Use Your Information

  • To process and fulfil your orders
  • To communicate order status, tracking information, and support queries
  • To improve our products and services
  • To comply with applicable legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Storage and Security

Your information is stored securely and accessible only to authorised personnel. Payment processing is handled by Razorpay, which is PCI-DSS compliant. We take reasonable steps to protect your data against unauthorised access, loss, or misuse.

5. Third-Party Services

We use the following third-party services which may process your data:
  • Razorpay – payment processing
  • Courier partners – order delivery
  • Instagram / Meta – social commerce and customer communication

6. Cookies

If you access our website, we may use cookies to improve your browsing experience. You may disable cookies in your browser settings; however, this may affect functionality.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at the details below.

8. Contact for Privacy Concerns

Business Name Sunshine Crystal Vibes
Legal Owner Meenakshi Aman
Address Oberoi Sky City, Borivali East, Mumbai – 400066, Maharashtra, India
Email sunshinecrystalvibes@gmail.com
Instagram @sunshinecrystalvibes